FREQUENTLY ASKED QUESTIONS

Can I view the halls before I book?

Yes, please email enquiries@hookvillagehalls.org.uk and a member of staff will get back to you to arrange this.  

How do I book the Hall?

Read these FAQ’s and our Terms & Conditions Ad Hoc Hirers 2019 (1) .

Complete the booking form online HVHCA Booking Enquiry form and a member of staff will contact you.

 Alternatively, please email enquires@hookvillagehalls.org.uk

Can I hire the hall by the hour?

You can hire by the hour and then in increments of ¼ hour.  Your booking time must include your setting up, clearing away and vacating time.

Bookings have to be finished and halls vacated by Midnight.  Additional charges will be levied if these conditions are not met.

 How many parking spaces are there?

100 at the Community Centre – please note – this car park is shared with users of Hartlett’s Park.  At school drop off & pick up times, relating to the adjacent schools, it can be very busy.

53 at The Elizabeth Hall.

Is there disabled access?

Both Community Halls have disabled access and W.C facilities.

What facilities does the kitchen have?

Both Community Halls have a fully equipped kitchen, which includes – oven, microwave, dishwasher, urn and fridge. We also have crockery for approx..75 people.

Do you have a stage?

Both Community Halls have stages. 

The Elizabeth Hall has a large, raised stage complete with curtains and wing access.

 The Community Centre stage is small with front access.  Please refer to the layouts Community Hall.

Do you have internet access?

Yes, the guest WIFI codes are located on the notice boards in both buildings.

How many people do the halls accommodate?

Please see our hall layouts for each of the buildings Community Hall , Elizabeth Hall which show hall sizes and capacity.

Can I have a bouncy castle?

Yes, in Hall 1 and Sheldon.

Can I have a BBQ?

Yes, however there are some guidelines, these will be discussed at the time of booking.

When do I have to pay for my booking?

We require full payment within 14 days, to secure the booking, if your hire date is within 3 months of booking.

We will ask for a £25.00 non-refundable deposit if your booking is made more than 3 months in advance.

Large events/parties require a £150.00 security deposit, in the event of any damage or breakages.  The deposit will be returned once the halls have been handed back in a satisfactory condition, less any cost for damages/breakages if applicable.

We prefer BACS payments however we also take cash and cheques.  We do not take credit card payments.

Do we need to clean up after our event?

Yes, the halls should be left as you found them on arrival. Tables & chairs put away, the floors and kitchen clean.  We have large commercial bins for depositing rubbish; however, we don’t have facilities for recycling glass.  Cleaning equipment is available in both buildings for use by hirers.

Is there a Projector Screen and microphone at the Hall?

We have facilities, please ask on request.  We also have a hearing loops at both Halls.

 

 

We have been inspected and passed for being COVID compliant.